OldieGPT

Terms

The rules for using OldieGPT, in plain English. By using the app, you agree to them.

Last updated 20 October 2026.

Who we are

OldieGPT is made by Watari Labs Pty Ltd, an Australian company (“we”). In these terms, “Mum” means the person who uses Oldie, and “you” means Mum and anyone who sets it up or pays for her. Our privacy policy is part of these terms.

What Oldie is

Oldie is an app that answers everyday questions in plain words. It uses AI, which can get things wrong or miss things, including scams. Check anything important.

Not a doctor, lawyer, bank or emergency service

Oldie gives general information only. It isn't medical, financial or legal advice. Check with a doctor, pharmacist, bank, lawyer or someone you trust before acting on it.

In an emergency, call 000. Don't wait for Oldie.

Who can use it

  • Mum must be 18 or over. The account is hers.
  • If you set Oldie up for someone else, you promise you're 18 or over, and that they're happy for you to, or that you're legally allowed to act for them (for example as their attorney or guardian).

Plans and paying

  • There are two plans: Monthly (US$9.99 a month) and Yearly. The price is always shown before you buy. On our website, prices are in US dollars and any local tax is shown before you pay. In the app, Apple shows the price in your own money.
  • New customers get 7 days free. If you don't cancel during the free days, the plan starts and you're charged.
  • Plans renew automatically until you cancel. In the app, you pay through Apple. On our website, you pay through Polar.
  • Anyone can pay for Mum. The plan belongs to her account, so it works on all her iPhones and iPads.

Credits

  • Every plan includes 1,000 credits a month. Asking a question uses 1. Showing Oldie a photo or file uses 3. That's about 30 questions a day, every day.
  • Monthly credits start again each month. Unused ones don't roll over. On the Yearly plan, you get 1,000 every month of the year.
  • Top-ups add 500 credits (the price is shown before you buy). Top-up creditsnever expire, are used after the monthly ones, and stay with Mum's account, even on a new phone. Apple's Family Sharing doesn't share top-ups. If a top-up is refunded, what's left of it is taken back.
  • If the credits run out, Oldie kindly asks for a top-up. It still answers emergencies, telling Mum to call 000. The family settings show how many credits are left.

Cancelling and refunds

  • Bought in the app: cancel in the iPhone's Settings → your name → Subscriptions, at least a day before it renews. Apple handles refunds at reportaproblem.apple.com.
  • Bought on the website: cancel with the link in your receipt email, or email us. Email us for refunds.
  • After you cancel, Oldie keeps working until the end of the time you've paid for.
  • Deleting the account doesn't cancel the plan. Cancel it too. Unused top-up credits are lost when the account is deleted.

If we change prices or credits

We'll tell you at least 30 days before, in the app or by email. You can cancel before the change starts. Top-up credits you've already bought never change.

Please don't

  • Use Oldie to break the law or hurt anyone.
  • Try to break, copy or overload the app.
  • Sign in as someone else without their OK.

If someone does, we may close their account, and we'll tell them why.

Mum's chats and details

They're hers. You let us store and use them only to run Oldie for her, as ourprivacy policy explains. Delete them any time in the family settings.

If we ever stop OldieGPT

We'll tell you at least 30 days before, stop all renewals, and help you get a refund for time you've paid for and can't use. You'll be able to download a copy of Mum's information first.

Your rights under Australian law

Our goods and services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms takes those rights away. Apart from them, we're not responsible for decisions made based on Oldie's answers. These terms follow Australian law.

Changes to these terms

If we change these terms in a way that matters, we'll tell you in the app or by email at least 30 days before it starts.

Questions

Email help@oldiegpt.com.